OMNICHANNEL PHILOSOPHY
OMNICHANNEL PHILOSOPHY CUSTOMER SUPPORT Customer call centre open from 8am Mon-Fri As a Reward Hospitality customer, your business can access: Customer support team available via phone, email or online chat Custom printing on a wide variety of products Finance options & auto credit approval T&Cs apply Dedicated Account Managers for advice & consultation DISTRIBUTION 24-48 hour delivery on in stock lines Distribution hubs & warehouses around Australia & New Zealand Ability to consolidate orders for fewer deliveries Free shipping on all orders over 0! T&Cs apply VIP ACCOUNT SERVICE Experienced Account Managers dedicated to your industry Retail outlet & showroom consultations Personalised online shopping portal Trade account pricing Price Match Promise T&Cs apply Wide product range & access to top brands DIGITAL TOOLS 24/7 easy-to-use online ordering Recurring order & order template functionality Easy to browse product categories Shop products by industry Online live chat for assistance Click & Collect within four business hours T&Cs apply 6 Reward Hospitality
OMNICHANNEL PHILOSOPHY Our Leading Service Offering So Many Ways To Shop Our full-service offering is the most comprehensive in the industry. We pride ourselves on providing a very significant value proposition across both our service levels and product offering. Whether you’re operating a local cafe, or a multi-site national organisation, we have an easy-to-use ordering solution that is right for you. Speak to a customer service representative! Call 1800 473 927 (AU) or 0800 428 733 (NZ) to speak to our dedicated customer service specialists Visit one of our many stores & showrooms! Head in-store for quality products and expert advice from our experienced team Short on time? Shop online! Experience our easy-to-use and fully customisable online ordering platform Account Management Covering metro and regional areas our dedicated and experienced team have a business-to-business focus across a range of industries including hospitality, catering, healthcare, accommodation, mining, education & more. Project & Product Consultation From suburban cafes to hotels and stadiums, we’re able to provide a comprehensive solution for your next project. With access to leading suppliers and manufacturers, our team ensure professional delivery of your next project from brief to installation. Corporate Accounts National corporate accounts are dedicated to providing large corporations with access to a single source supply partner. Many top businesses rely on our corporate team to deliver operational efficiencies for their entire business’ food service needs. Equipment Expertise Our equipment specialists work closely with your business to provide equipment solutions. We work with a range of trusted, quality brands to ensure you have access to the very latest innovative equipment solutions. Venue Design Our venue design service can deliver your next project from initial conceptualisation and design, all the way through to fit-out and completion. Our design consultation offers floor plan, full interior design, 3D design renders and 3D walk-through videos so you can see your concept come to life. Custom Printing Our custom printing service is an economical marketing tool that enables our customers to order highquality custom printed products to drive brand recognition. This service is available for most products in our range including glassware, crockery, takeaway cups & packaging, napkins, coasters, greaseproof paper, bags, and so much more. Reward Hospitality 7
