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Case Studies Hyatt
Case Studies Hyatt Regency Brisbane The Hibiscus Room The Client The Hibiscus Room is located on the fourth floor of the Hyatt Regency in Brisbane City. The poolside venue is a popular meeting spot with views of the Brisbane skyline overlooking Queen Street Mall. The Hyatt Regency renovated the Hibiscus Room with a grand opening in 2021 to showcase their new and improved venue. The Solution Reward Hospitality was instrumental in provisioning bar equipment, tabletop and bar products for the venue's relaunch in 2021. The poolside space was transformed into The Hibiscus Room in 2021 donning a visually stunning theme of retro fittings with a 70s and 80s vibe. This required careful sourcing of appropriate tableware and barware to complement the theme. Since the grand opening, Reward Hospitality has continued provisioning these products as well as equipment upgrades to accommodate the growing popularity of this renowned venue. 10 | Functions, Banquets & Catering | Reward Hospitality
Client Showcase - Hyatt Regency Brisbane Equipment Advice & Installation: In 2021, Hyatt Regency Brisbane embarked on a renovation of their popular poolside bar. This included sourcing and installing quality bar equipment, glass washers, bar racks and more, which Reward Hospitality successfully fulfilled. Extensive Range: Reward Hospitality’s vast range of glassware, crockery and tabletop products proved beneficial for the redesign and new theme of The Hibiscus Room. With access to hundreds or ranges, the options were endless when selecting the perfect pieces to match the new décor with quality and durability of paramount importance. Product Replenishment: With dining and functions in abundance at the popular Hibiscus Room, the need for a reliable supplier with trusted stock availability was vital. Reward Hospitality has many warehouses throughout Australia and New Zealand with product stores ensuring clients are able to receive their stock replenishments within 24-48 hours for in stock items. Omni-Channel Service: Hyatt Regency Brisbane is able to make enquiries and place their orders via a number of channels. Their purchasing team can contact Reward Hospitality by requesting an in-person meeting at their venue, they can engage online chat on our website, they’re able to call our customer experience team to make enquiries, and they’re able to place orders via their online portal which also gives them access to their billing and account information. Project & Product Consultation is Available Reward Hospitality’s multi-national team includes experts available to offer advice and guidance in project and product consultation. We help to facilitate your venue redesign or upgrade with recommendations and provisioning for the most suitable equipment for your needs. Further to that, we can establish a product catalogue tailored to your business with access via a custom portal to place orders, access account information and billing. Reward Hospitality also offers Trade Accounts to approved applicants with a line of credit and exclusive trade pricing available. Reward Hospitality worked closely with respected suppliers and manufacturers to provide equipment and accessories, as well as crockery and cutlery, to ensure Hyatt Regency’s new and improved venue would be received with resounding success. Reward Hospitality continues to work with Hyatt Regency Brisbane in provisioning their hospitality supplies. Interested to find out more? For more information or to arrange an appointment contact us today! Australia Visit rewardhospitality.com.au or call 1800 473 927 New Zealand Visit rewardhospitality.co.nz or call 0800 428 733 Reward Hospitality | Functions, Banquets & Catering | 11
